Installation
Copy the prompt below and send it to your AI assistant (e.g. Claude Code) — it will follow the instructions and install automatically.
Install the "engagement-inbox-manager" skill by following the instructions at https://skill123.me/install/engagement-inbox-manager.
Run in your terminal — downloads and installs to ~/.claude/skills/.
curl -fsSL https://skill123.me/install/engagement-inbox-manager.sh | bash
Download the zip and extract it into your skills directory (e.g. ~/.claude/skills/), then restart your session.
⬇ Download v1.0.0 · 5 KBAbout this skill
Overview
Use when the user asks to "triage our comments, DMs, and mentions", "draft replies to this thread", "can we repost this fan post", or "set up inbox SLAs and an escalation path"; produces a ranked triage queue with register detection (sincere / ironic / performative / parasocial, sentiment-inversion table included — "this is so bad" under a comedy register is praise), a commenter taxonomy (troll monitor-only / rager / misguided / unhappy-customer / advocate) with a response-tier ladder and per-channel SLAs, an escalation matrix ending at the crisis path, a moderation ladder plus house rules for owned spaces, and a UGC curation-and-rights mode whose dated permission entries route to the channel registry — every reply is a ranked DRAFT a human posts; nothing is ever auto-sent. Not for launch-window feedback triage — use launch-feedback-synthesizer. 评论私信提及分诊/语域识别/回复草稿/UGC授权
Source
- Repo: https://github.com/aaron-he-zhu/aaron-marketing-skills
- Path: social/host/engagement-inbox-manager
Evaluation
AI-evaluated 2026-09-03: Rich triage workflow with register detection, commenter taxonomy, escalation matrix, and rigorous UGC rights states with evidence. Real common need, but closed platforms require manual exports and the registry/ECHO coupling adds setup; drafts-only with receipts and permission verification are strong safeguards.