Installation
Copy the prompt below and send it to your AI assistant (e.g. Claude Code) — it will follow the instructions and install automatically.
Install the "customer-journey-map" skill by following the instructions at https://skill123.me/install/customer-journey-map.
Run in your terminal — downloads and installs to ~/.claude/skills/.
curl -fsSL https://skill123.me/install/customer-journey-map.sh | bash
Download the zip and extract it into your skills directory (e.g. ~/.claude/skills/), then restart your session.
⬇ Download v1.0.0 · 2 KBAbout this skill
Overview
Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.
Source
- Repo: https://github.com/phuryn/pm-skills
- Path: pm-market-research/skills/customer-journey-map
Evaluation
AI-evaluated 2026-09-03: Concise and concrete: defines 7 stages, per-stage fields, a ready-to-fill journey table, and prioritized improvement guidance, with clear input handling. Solves a common UX/PM need; read-only research with no safety risk.